Legal Information & Policies

You can request a return within 7 days of delivery if: • The item is defective, damaged or not working • You received the wrong item, size or colour • The item is significantly different from its description Items must be unused, in original condition and packaging, with all tags, accessories, manuals and freebies included.

For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or incorrect: • Opened beauty, personal care and cosmetic products • Innerwear, intimate apparel and earrings/pierced jewelry • Opened baby feeding and hygiene items • Items damaged due to misuse, or with removed seals or serial numbers • Customised or personalised products

1. Contact us within 7 days of delivery by phone, WhatsApp or email 2. Share your order number, the reason and photos/video of the issue 3. Our team will review and confirm your return 4. Send the item back, or hand it over to our courier pickup where available 5. Once we inspect the item, we will arrange a replacement or refund

• Approved refunds are processed within 5–7 business days after we receive the item • Refunds are made to the original payment method, or via bKash/Nagad/bank for COD orders • If the return is due to our mistake (wrong or defective item), we cover the return delivery cost • For change-of-mind returns (where accepted), delivery charges are non-refundable